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Return Policy

At Joocyee, we strive to ensure your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please read the following guidelines carefully.

Eligibility:

  • You may request a return within 30 days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • For hygiene reasons, certain products such as opened or used cosmetics, skincare, and personal care items are not eligible for return.


Return Process:

  1. Contact our customer support team at hi@joocyeebeauty.com to initiate the return process. Please provide your order details and the reason for the return.
  2. Once we receive your return request, our customer support team will guide you through the return process.
  3. Carefully package the item(s) you wish to return, including all original packaging and any accessories or promotional items that came with it.
  4. Ship the item(s) back to us using a reliable and traceable shipping method. You will be responsible for the return shipping costs.
  5. Once we receive the returned item(s) and verify their eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges.

Please note:

  • We recommend retaining proof of return shipment for your records until the refund is processed.
  • It may take up to 10 business days for the refund to reflect in your account, depending on your payment provider.

If you have any further questions or need assistance with the return process, please don't hesitate to contact us at hi@joocyeebeauty.com. Our dedicated customer support team is here to help.

Please ensure to review our Return Policy before making a purchase. By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this policy.

Thank you for choosing Joocyee. We appreciate your support and look forward to serving you again.

Sincerely,
The Joocyee Team